← Back to Engagement Portal JustiFi × Rise & Rooted · Private
Flight Plan Playbook

JustiFi Flight Plan Playbook

Aligned to the Q3 Flight Plan (JD & Pedro) — as it actually works

This playbook matches your real doc: per-rep tabs where each row routes a rep into HubSpot and carries the context to act. It covers three things.

1

Research SOP

Reworked to your real columns, with HubSpot as the source of truth.

2

Intent-on-Fit scoring

Layering an engagement score onto your existing Fit Score.

3

Pedro's open-capacity play

Using his ~240 free Q3 slots without stepping on JD.

How the Flight Plan is used: it is a routing + context layer, not a research pad. Each row = one account, ranked Fit Score high→low (ties broken by Days Since Contact, "Never" = most stale). The rep uses Record ID / "Open in HubSpot" to jump to the record; the fields (Fit, Lifecycle, Company Type, Business Model, Primary Vertical, Research Status, Our recommendation) give context before the touch. Doc is maintained manually.
Part 1

Account Research SOP (aligned)

Source of truth = HubSpot. The Flight Plan displays fields that live in HubSpot; when you learn something new, update it in HubSpot, then reflect it in the sheet on your next manual pass.

Real columns and what each drives

ColumnRole in the workflow
Record ID / HubSpot LinkNavigation — how the rep opens the contact
Fit (0–100)Primary ranking. 100 = ideal ICP; negatives (e.g. −10) = disqualify/deprioritize
Days Since Contact / Last ContactedStaleness tiebreaker; red = >90 days or Never
Lifecycle (live)Lead / MQL / SAL / etc. — where they are in the funnel
Research Status (live)Workflow gate: Pending Review → Validated
Company Type / Business Model / Primary VerticalQualification context (Platform / B2B2C / vertical)
Our recommendationThe human call (replaces the generic "Blocker" idea)

The per-account routine

  1. Start at the top of your daily block (already Fit-ranked). Open the row's HubSpot Link.
  2. Read context in HubSpot (About panel + timeline): confirm Lifecycle, last activity, and any prior notes.
  3. Validate the record — if fields check out, set Research Status = Validated. If something's off (wrong vertical, bad fit), fix it in HubSpot and note why.
  4. Fill the gap fields that aren't in the plan yet: Current Processor (biggest missing signal for an embedded-payments pitch), and any disqualifier → drop Fit or write it into Our recommendation.
  5. Write "Our recommendation" — the one-line call: sequence now / coordinate with other rep / hold / disqualify.
  6. Reflect changes in the sheet on your manual update pass (Research Status, recommendation, any re-rank).
Current Processor — auto-fill (fills a gap the doc doesn't have yet). Add a Company smart property Current Processor in HubSpot (Data Agent / Breeze), web-research source, prompt: "Identify the payment processor this company uses… return the name or 'Unknown'." Bulk-fill across the Flight Plan segment, then surface it as a new column in the sheet. For an embedded-payments sell, "who processes their payments today" is often the single strongest qualifier — greenfield (None/Unknown) and displaceable-incumbent are your two best plays. Don't reference LinkedIn in the prompt — HubSpot filters it.
Part 2

Intent Layered on Your Fit Score

You already have the Fit half of a scoring model (0–100, ICP quality). What's missing is the behavioral/engagement half. Combine them into a true buyer-intent ranking.

Buyer Intent  =  Fit Score (you already have) + Engagement Score (new)

Build this in HubSpot's Lead Scoring → Company → Combined score, mapping your existing Fit into the fit group and adding an engagement group below. See HubSpot: lead scoring tool.

Engagement Score group (new — the missing signals)

SignalPointsWhy it matters here
Replied to a sequence email+30Strongest hand-raise
Clicked a link in sequence email+15Real interest (needs wrapped links + tracking on)
Opened 2+ sequence emails+10Warming
Website visit in last 14 days+15Active research
3+ page views / 30 days+10Deepening interest
Form submission+25Direct intent
Hiring payments/RevOps role+20Buying trigger for embedded payments
Recent funding+15Budget + growth
No activity 60+ days−15Cooling

Reading Fit + Engagement together (the priority matrix)

High Fit · High Engagement🔥 Act nowTop of the daily block.
Low Fit · High Engagement⚠️ Qualify hardEngaged but poor fit — qualify hard before spending time.
High Fit · Low Engagement🎯 Right target, needs a better touchThis is your sequencing focus.
Low Fit · Low Engagement⚪ Monitor / deprioritizeNot worth active effort right now.

This upgrades the plan from "Fit-ranked, staleness-broken" to "Fit and live-intent ranked" — the same list, but the accounts actually leaning in float to the top of the day.

Segment to create: "Flight Plan — High Intent" = Fit ≥ 70 AND Engagement ≥ 30 (Active List). Feeds a hot-account alert workflow to the record owner. Keep it scoped to Flight Plan accounts only.
Part 3

Pedro's Open-Capacity Play

The situation, from the Overview + row data:

Pedro
~240 slots free
8/day → 520 Q3 capacity. Scheduled 280, clears in ~7 weeks, leaving ~6 weeks open.
JD
21 to Q4+
4/day → 260 capacity. Runs all 13 weeks and still carries 21 accounts to Q4+.
Overlap risk
4 verticals
Ed Tech, Sports & Entertainment, Home & Field Services, Spa & Wellness — coordinate H&FS around the Lawn & Landscape conference.

Three options for the ~240 free slots (ranked)

Option A · fastest, lowest risk

Absorb JD's Q4 carryover

Shift JD's 21 carryover accounts to Pedro so they get touched inside Q3 instead of slipping to Q4. Uses ~21 of 240 slots; clears JD's backlog entirely.

Guardrail: re-home ownership in HubSpot so attribution + sequences follow Pedro. Coordinate any shared-vertical accounts (especially H&FS) before sending.
Option B · highest ROI

Second-touch pass on high-Fit non-responders

Re-approach Fit ≥ 90, no-reply accounts from both reps' plans with a different angle/channel. Plenty of volume — a large share of the list is Fit 100, "Never" contacted or stale. Prioritize by the new Engagement Score — target the High-Fit / Low-Engagement quadrant.

Guardrail: must be a genuinely new message, not a resend; stagger from the primary sequence.
Option C · sustainable

Source net-new before Pedro runs dry

Pull net-new accounts from the All Companies Owned tabs or fresh HubSpot pulls not yet in a plan, filtered to Pedro's strong verticals (Ed Tech, Spa & Wellness — where he over-indexes vs JD). Fills weeks 8–13 so Pedro doesn't idle.

Guardrail: apply the same elimination rule (drop anything contacted after 3/31) and Fit ranking.

Recommended sequence

Coordination rule (non-negotiable): any account touching a shared vertical — especially Home & Field Services / Lawn & Landscape conference — gets aligned between JD and Pedro on owner, message, and timing before outbound. Treat conference attendees as one coordinated sub-campaign, per the Overview.
Summary

What changed vs. the generic version